Issue tracking — module 04

Issues raised where they happen.

Priority, discipline and equipment tag are dropdowns, not freetext — so every issue is data you can filter, not a paragraph to parse.

First project free · contractors always free · no card

Screenshot — the issue board, four columns with one urgent card

Structured, not written
Priority, discipline and tag — dropdowns.
Assigned by trade
To a company or a person, never the whole list.
Photos attached
Evidence lives on the issue itself.
Closed by the CxA
Only the commissioning agent moves one to closed.

A punch list that's actually data.

Three things change once issues stop being a paragraph in an email.

01Filterable, not freetext

Priority, discipline and equipment tag are dropdowns.

An issue isn't a sentence someone has to parse — priority, discipline and the equipment tag are structured fields from the start, so the board can be filtered and counted instead of read one by one.

Screenshot — issue detail with structured priority, discipline and tag fields

02Nobody chases

Assigned by trade, visible to everyone.

Contractors get their own list and nothing else. You get the whole board. The owner gets a count that's true the moment they look at it, without anyone assembling a report.

Screenshot — open issues grouped by trade

03Closed by one role

Only the commissioning agent moves an issue to closed.

A contractor can mark their own work complete, but closing is reserved for the CxA — so a closed issue means someone with the authority to say so actually looked at it.

Screenshot — issue status history, closed by the CxA

Questions about issues

Can contractors raise issues themselves?

Yes, on their own sections. It arrives assigned to their trade and visible to you — usually how the honest ones get found early.

Does this replace our punch list spreadsheet?

It replaces the copy of it that nobody trusts. Export the board any time if a spreadsheet still has to change hands.

Who can close an issue?

Only the commissioning agent. Contractors can mark their own work complete, but closing is reserved for the CxA.

Can the owner see open issues?

Through the read-only portal, with counts by system. No login, and you can revoke the link whenever you want.

Start on the project that hasn't hit closeout yet.

First project free · contractors always free · no card